Frequently Asked Questions
Everything you need to know about your NewBeauty experience.
Are your beauty products authentic?
Yes, absolutely. NewBeauty Limited only sources 100% authentic products directly from authorized distributors and the original brands to ensure the highest quality for our customers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping varies by location but generally arrives within 7-14 business days.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer any special discounts for first-time buyers?
Yes! New customers can sign up for our newsletter to receive an exclusive 10% discount code for their first order, plus early access to limited-time offers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products cruelty-free?
We prioritize brands that align with ethical standards. You can find a 'Cruelty-Free' tag on the product description pages for all items that do not undergo animal testing.